7-Day Satisfaction Guarantee
Your satisfaction is the key to our success. We pride ourselves on the high percentage of our customers who return to buy additional Sunglasses after their initial purchase. We check every pair of Sunglasses we ship so that we can be certain you receive exactly what you ordered: A high quality, feature filled product at an affordable price.

If for any reason you are not completely satisfied with your selection, you may return it, with no questions asked, within 7 days after delivery.

You have 3 options

1) We'll replace them if they are damaged or defective

2) You can choose a different style (you pay the difference or we'll refund the difference in cost)

3) We'll give you a full refund (less shipping)

There are no hidden restocking fees. Your only cost is for shipping the glasses back to us.

To take advantage of this liberal return policy the following conditions must be met:

• Merchandise must be returned in new condition and in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
• All originally included parts, cleaning cloths, cords and cases must be returned
• Original manufacturer's guarantee cards, manuals and registration forms must be left blank
• A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
• To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
• Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
• Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
• The customer is responsible for return shipping charges. We recommend you ask your shipper for Insurance and a Tracking Number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse
  
  

Lifetime Replacement Guarantee
Hi-Def Optics, LLC will, at their sole discretion, either repair or replace any defective or damaged Survival Optics Sunglasses®. You will be charged only a nominal $15.00 fee for Shipping and Handling for Sunglasses purchased in the United States, and $31.00 for Countries outside the United States.

For lenses that have been scratched by the owner due to negligence or mistreatment, an extra charge in the amount of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per pair of Polarized or XLT Chromacoat Lenses will be assesed.

To take advantage of this Lifetime Replacement Guarantee the following conditions must be met:

• Merchandise must be returned in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
• All originally included parts, cleaning cloths, cords and cases as well as a copy of your guarantee, must be returned with the glasses.
• A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
• To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
• Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
• Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
• The customer is responsible for all return shipping charges. In the case of International shipments , all duties and taxes must be paid on the shipment. We recommend you ask your shipper for Insurance and a Tracking number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse