SHIPPING RATES
Due to current world events, and exorbitant fuel costs, shipping costs have increased. We have kept our Shipping prices stable for the past 2 years, but are not certain of what may happen in the future.
SOS: Survival Optics Sunglasses, Orders typically ships within 48 hours. USPS is our primary carrier for consumer orders.
Please provide a Street Address to facilitate delivery. UPS can be requested, however additional costs may apply dependent upon weight and zip code. UPS cannot deliver to PO Boxes. Deliveries to PO Boxes are assessed an additional handling charge as shown below.
Shipping charges for orders with Standard Shipping instructions, with Street Addresses in the Continental USA, are calculated and displayed during checkout prior to placing your order, and, are based on the following guidelines:
Free Freight (USA Only)
With all retail purchases over $200.00! (Retail orders shipped to Street Addresses inside the USA only)
Standard Shipping $7.99 (USA Only)
Retail orders inside the USA only. Does not include Guam, US Virgin Islands or any other US territory. Allow 2-3 Business days for delivery
Next Day Air rates to be quoted for approval prior to shipment.
Orders placed after 12:00 PM PDT (West Coast) on Thursdays will be delivered on the following Monday. Next Day deliveries are available for Retail orders shipped to USA Street Addresses only.
Second Day Air rates to be quoted for approval prior to shipment.
Orders placed after 12:00 PM PDT (West Coast)on Thursdays will be delivered on the following Tuesday. Second Day deliveries are available for Retail orders shipped to USA Street Addresses only.
APO, FPO & PO Boxes
Orders going to APO, FPO & PO Boxes are shipped via USPS Registered Mail. The cost is $13.50. Allow up to 30 days for delivery depending on the delivery location.
Canada Orders: Delivery rates to be quoted for approval prior to shipment
Applies to Retail orders inside Canada only... allow 7-10 Business days for delivery.
The cost for Express Shipping Rates to Canada to be quoted prior to delivery.
USPS Overseas Air Freight costs to be quoted prior to shipment.
(Retail orders only... Allow 2-3 business days for delivery) We ship to the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, Germany, Greenland, Guam, Iceland, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, Norway, Sweden, Switzerland, United Kingdom, Virgin Islands (U.S.) See Customs, Duties and Import Fees below
Customs, Duties and Import Fees
You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid upon delivery. Additional charges for customs clearance must be borne by you the customer. We have no control over customs duties or import fees and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information.
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7-Day Satisfaction
Guarantee
Your satisfaction is the key to our success. We pride ourselves on the high percentage of our customers who return to buy additional Sunglasses after their initial purchase. We check every pair of Sunglasses we ship so that we can be certain you receive exactly what you ordered: A high quality, feature filled product at an affordable price.
If you are not completely satisfied with your selection, you may return your purchase, within 7 days after delivery.
You have 3 options
1) We'll replace them if they are damaged or defective
2) You can choose a different style (you pay the difference or we'll refund the difference in cost)
3) We'll give you a full refund (less shipping)
4) Exchange: Customer is responsible for freight, in and out. No exchanges will be accepted without a Return Authorization Number.
There are no hidden restocking fees. Your only cost is for shipping the glasses back to us.
To take advantage of this liberal return policy the following conditions must be met:
- Merchandise must be returned in new condition and in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
- All originally included parts, cleaning cloths, cords and cases must be returned
- Original manufacturer's guarantee cards, manuals and registration forms must be left blank
- A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
- Parcels received without a return authorization number will be refused and returned to sender.
- To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
- Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
- Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
- The customer is responsible for return shipping charges. We recommend you ask your shipper for Insurance and a Tracking Number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse
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Lifetime Replacement Guarantee
Hi-Def Optics, LLC will, at their sole discretion, either repair or replace any defective or damaged Survival Optics Sunglasses®. You will be charged only a nominal $15.00 fee for Shipping and Handling for Sunglasses purchased in the United States, and $31.00 for Countries outside the United States.
For lenses that have been scratched by the owner due to negligence or mistreatment, an extra charge in the amount of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per pair of Polarized or XLT Chromacoat Lenses will be assessed.
To take advantage of this Lifetime Replacement Guarantee the following conditions must be met:
- Merchandise must be returned in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
- All originally included parts, cleaning cloths, cords and cases as well as a copy of your guarantee, must be returned with the glasses.
- A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
- To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
- Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
- Mail Returns To: Hi-Def Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
- The customer is responsible for all return shipping charges. In the case of International shipments , all duties and taxes must be paid on the shipment. We recommend you ask your shipper for Insurance and a Tracking number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse
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